Politique de remboursement et de retour

Effective Date: 01/06/2024

At FOLLOGRAM, operated by WILLOW LUXE LIMITED, we are committed to delivering high-quality digital services and maintaining transparency in our refund process. Since we provide non-tangible digital services (such as social growth tools and visibility enhancement), no physical items are shipped or returned.

Order Cancellations (Before Service Activation)

You may cancel your order before it is processed or activated and receive a full refund. To cancel your order:

• Contact us via live chat, email, phone, or postal mail
• Provide your email address used to create your account
• If the service has not yet started, we will issue a full refund to your original payment method

24-Hour Trial Offer

We offer a 24-hour trial period so you can try the platform risk-free. If you are not satisfied or change your mind, you may cancel your subscription at no charge during this 24-hour window.

To cancel during the trial:

• Use your FOLLOGRAM dashboard or
• Contact us via live chat, email, or phone within 24 hours of subscribing

No fees will be charged, and your subscription will not renew.

14-Day Refund Guarantee

We offer a 14-day money-back guarantee from the date of purchase under the following conditions:

✅ You may request a refund if:

• The service was not delivered as described
• You request the refund within 14 days of your purchase
• The service is partially or not yet delivered
• You are still within a trial period (if applicable)

❌ Refunds are not available if:

• More than 14 days have passed since your order
• The service has already been fully delivered as described
• No valid issue is reported within the allowed timeframe

How to Request a Refund

To request a refund, please contact us through one of the following methods:

• Email: contact@follogram.co
• Phone: +44 330 818 7169
• Live Chat: Available on our contact page
• Postal Mail:
  WILLOW LUXE LIMITED (dba FOLLOGRAM)
  Suite 23, 5th Floor, 63-66 Hatton Garden
  London, EC1N 8LE, United Kingdom

When contacting us, the email used to create your account, and a brief explanation of your request. We will respond within 3 business days.

If approved, refunds are issued to the original payment method within 5–10 business days.

Additional Information

• No shipping or return labels are required as services are digital
• No restocking or processing fees are charged
• We do not refund original payment processor fees unless the service was not delivered

Support Hours

Monday to Friday: 9:00 AM – 6:00 PM

We're here to help! If you have questions, please don’t hesitate to contact us.